terms and conditions
Orders are final once submitted. You will receive confirmation of your order by e-mail.
Delivery will only be made to people over the age of 18. By accepting the General Conditions, the customer confirms this age of majority. Thewhiskyshop.ch reserves the right to request proof of age prior to delivery.
Except for special orders, shipments will be sent by Post within 3 - 7 days. In case of any delay, we will inform you as soon as possible.
Orders are shipped at your own risk. In case of damage during shipping, a damage claim may be made at the Post Office. Currently, we only ship within Switzerland!
You may pick up your order at any time. Give us the order pick up date and time.
We have no minimum order. You are always welcome even if you order just a wee dram.
Exchanges & Returns:
If an item does not meet your expectations or there is an error, you may return items within 7 days. Items must be in the original condition as delivered. We will offer you a replacement or a refund. Please note that breakages must be claimed through the Post Office.
You may return items to us at:
thewhiskyshop.ch, St. Keultjes.
9535 Wilen TG
Prices include VAT. Shipping costs 8 CHF for orders below 300 CHF, and is free for orders above.
Payment by invoice may be arranged with 30 days notice
For "Cash Before Delivery" payments we will reserve your order for 7 days, after which it will be void. The goods remain the property of the supplier until paid in full.
Cash before delivery
Cash/Card at pickup
Account (only for regular customers)
PostFinance Debit Direct (Postcard)